Senior Salesforce Admin
JOB DESCRIPTION
Skill: FIS Senior
Salesforce Admin
Role / Tier: Senior Consultant / Tier 2
Key responsibility:
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
SKILLS REQUIRED:
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problemsolving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from lowlevel information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
EXPERIENCE REQUIRED:
Minimum two years of experience as a Salesforce.com administrator
Saleforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes
About Virtusa
Teamwork, quality of life, professional and personal development: values
that Virtusa is proud to embody. When you join us, you join a team of 21,000
people globally that cares about your growth — one that seeks to provide you
with exciting projects, opportunities and work with state of the art
technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value
collaboration and the team environment of our company and seek to provide great
minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so
does not discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, non-disqualifying physical or mental
disability, national origin, veteran status or any other basis covered by
appropriate law. All employment is decided on the basis of qualifications,
merit, and business need.